Cancellation Policy

Notice required

• We have a strict 24-hour cancellation policy in place. If you need to cancel, please do so at least 24 hours before your scheduled appointment.

Late cancellation

• If you cancel your appointment within 24 hours of your treatment, a 50% deposit towards all future bookings will be required.

No-shows

• If you fail to show up for your appointment, a full prepayment will be required to book any future appointments.

Late arrivals

• Late arrivals may have the treatment shortened to fit the remaining time, charged at the full rate.

• If too little time remains to proceed, the appointment is treated as a no-show.

Rescheduling

• Notice periods as above apply.

• Repeated rescheduling within the notice window is treated as a late cancellation.

Deposits

• Deposits apply to the treatment fee

• Deposits are non-refundable if the appointment is cancelled inside the 24 hour notice window.

Illness

• If you are unwell, please reschedule rather than attend

• Sickness cancellations inside the notice window are reviewed case by case.

Gift vouchers

• Treatments redeemed against a voucher follow the same cancellation rules.

• Gift vouchers are valid for 36 months from purchase.

Treatment packages

• Treatment packages are valid for 12 months from purchase.

• Our cancellation policy applies to treatment packages.

Right to refuse or end a treatment

• We may decline or stop a treatment where there is a contraindication, a health concern, or behaviour we are not comfortable with.

• In these cases the fee charged is at our discretion.